Privacy Policy

---

  Last Updated: 29/06/2025

Halo Cleaning Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal information when you visit our website [www.halo-cleaning.co.uk], contact us, or use our services.

 Halo Cleaning Ltd
Registered Address: [Insert Address]
Company Number: [16404207 ]
Email: info@halo-cleaning.co.uk

We are the data controller responsible for your personal information under this policy.

We may collect and process the following information:

• Personal Details: Name, phone number, email address, and address when you complete a contact form, request a quote, or book a service.
• Service Information: Details about your cleaning requirements, property type, and service preferences.
• Website Usage Data: Technical information including IP address, browser type, pages visited, and cookies (see Section 6).
• Communication Records: Emails, messages, or calls made to and from us.

We do not store payment card details on our website.

 We use your personal data to:

• Respond to enquiries or service requests.
• Provide quotes and perform cleaning services.
• Manage bookings, payments, and contracts.
• Send important updates related to your service.
• Improve our website and customer experience.
• Comply with legal obligations.

We will never sell your information to third parties.

We only process your information when permitted by law, including:

• To fulfil a contract (e.g., providing cleaning services).
• When you provide consent (e.g., marketing preferences).
• To comply with legal obligations.
• For our legitimate interests (e.g., improving services, protecting our business).

 We may share your data with:

• Trusted subcontractors performing cleaning services on our behalf.
• Service providers (e.g., website hosting, IT support).
• Legal or regulatory bodies where required by law.

All third parties are required to safeguard your information.

 We use cookies to:

• Improve website functionality.
• Analyse site traffic and performance.
• Remember your preferences.

You can control cookie settings in your browser. By using our website, you consent to our use of cookies as outlined.

We retain your personal information only as long as necessary for:

• Providing services.
• Fulfilling legal, accounting, or regulatory obligations.
• Handling disputes.

Typically, personal data is kept for up to 7 years after your last interaction with us.

 You have the right to:

✅ Access the personal information we hold about you
✅ Request correction of inaccurate data
✅ Request deletion of your personal data (subject to legal obligations)
✅ Object to or restrict data processing in certain circumstances
✅ Withdraw consent for marketing at any time

To exercise these rights, email info@halo-cleaning.co.uk.

 We take appropriate security measures to protect your personal information, including:

• Secure systems and encrypted communications.
• Limited access to personal data.
• Regular monitoring of our IT environment.

While we do our best, no system is entirely immune to breaches. Please contact us if you suspect misuse of your data.

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

If you have concerns about how we handle your information, contact:
✉️ info@halo-cleaning.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.